For local businesses these trends suggest two things :
They should be keep their e-reputation up-tu-date in order to improve their products or the quality of the service to meet their customers' needs.
They should answer positive and negative reviews to create engagement and restore or keep the confidence of the internet users.
Thanks to the Review Management solution from Partoo :
You receive an alert as soon as a review is posted regarding one of your local businesses on Google My Business or Facebook.
Answer very easily to every review received directly from your Partoo interface.
Get access to all your reviews on a single interface. You can filter them by date, store, region, platform or score !